Reference

How sinar88 Handles Your Personal Data

When you open an account with us, you share personal details — your name, contact info, and wallet identifiers for things like DANA, OVO or GoPay. This policy explains exactly what we collect, why we collect it, and what control you have over it.

Account data kept secureDANA, OVO, GoPay wallet info protectedYour rights, clearly explainedContact us to request changesNo data sold to third parties

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Data We Collect and Why We Use It

sinar88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — your name, email address, phone number, and the e-wallet details you use to transact, whether that's DANA, OVO, or GoPay. We also log technical data: device type, browser, IP address, and session activity. This

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helps us verify your identity, process your deposits and withdrawals correctly, and keep your account secure. We do not collect more than we need. Payment data — such as your linked OVO or GoPay wallet identifier — is used only to route transactions and confirm they
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match your registered account. We do not store full card numbers or full wallet credentials on our servers. Where we work with third-party service providers to process payments or deliver platform features, those providers are contractually required to handle your data under equivalent protections. Data collected
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through your use of the platform in Indonesia is processed in accordance with applicable local law, and our practices apply only where local law and eligible regions permit. If you are in Bandar Lampung or anywhere else in Indonesia, the same data protections apply to your
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account. We retain account data for as long as your account is active or as required by applicable law, after which it is securely deleted or anonymised.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is handled, want to request a copy of what we hold, or need to update details linked to your DANA, OVO or GoPay wallet, our support team is ready to help. Reach us through any of the channels below and we'll respond as quickly as we can.

Live Chat Open the chat widget from your account dashboard and connect with our support team directly — no need to leave the page or switch apps.

Email Support Send your data request or privacy question to our support email. Include your registered account username so we can locate your record quickly.

Account Help Centre Log in to your account, head to the Help section, and submit a ticket specifying your data or privacy concern — we track every ticket to resolution.

HOW WE PROTECT IT

Security, Cookies and Data Retention

Your account data does not sit idle. We apply encryption in transit and at rest, and access to personal records is restricted to staff who need it to operate your account. Here is what that looks like in practice across the four areas that matter most.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If a new device or unusual location is detected, we prompt re-verification before granting access.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are held for as long as your account remains open. Once closed, data is retained only as required by applicable law, then deleted or anonymised on a defined schedule.

Requesting Changes

You can request access to, correction of, or deletion of your personal data at any time. Submit the request via live chat or email with your account username for verification.

Common Questions About Your Privacy

Real questions about how your data is handled deserve direct answers. Below are the ones we hear most from people in Indonesia who want to understand their rights before or after opening an account.

We collect your name, email, phone number, and e-wallet identifiers such as your DANA or OVO reference. We also log device and session data to keep your account secure.

Yes. We store only the wallet reference needed to route your transactions — not full credentials. Data is encrypted and third-party payment processors are bound by data protection terms.

We do not sell your data. We share it only with service providers who help operate the platform — payment processors, identity verification services — and only under strict contractual protections.

Send a request via live chat or our support email. Include your registered username so we can verify your identity and retrieve the correct records promptly.

You can request deletion through our support channels. We will remove your data unless we are required by applicable law to retain certain records for a defined period first.

We keep records only as long as applicable law requires after account closure. Once that retention period ends, data is securely deleted or anonymised — not repurposed or transferred.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSinar88 Glossary InfoAbout Us

How sinar88 Handles Your Personal Data

Contact Us About Your Privacy

Security, Cookies and Data Retention

Common Questions About Your Privacy

01 What personal data does sinar88 collect when I open an account?

02 Is my DANA, OVO or GoPay wallet information safe with sinar88?

03 Does sinar88 share my data with other companies?

04 How can I request a copy of the data sinar88 holds about me?

05 Can I ask sinar88 to delete my account data?

06 How long does sinar88 keep my data after I close my account?

Privacy Policy

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